Privacy policy

Last updated: October 7, 2024**

At FRENCHI+CO (the "Site," "we," "us," or "our"), we take your privacy as seriously as a dog takes their favorite chew toy. This Privacy Policy gives you the lowdown on how we fetch, use, and share your personal info when you browse, shop, or just wag your way through frenchico.co.nz (the "Site") or chat with us in any other way. Whether you're a customer, a curious visitor, or just passing through, this one’s for you, "you" meaning *you* in all your dog-loving glory.

Please read this paw-licy carefully.  By using our Site and Services, you’re giving us the tail-wag of approval to collect, use, and disclose your info as outlined below. Not a fan? No worries, just trot on and keep your paws off our Services.

Changes to This Privacy Policy

Just like a dog's mood changes from ball-chasing to nap time, our Privacy Policy may get updated at our discretion. We’ll post any changes right here, update the "Last updated" date, and make sure you’re not caught by surprise. Keep checking back to stay in the loop, you won’t have to dig around!

How We Fetch and Use Your Info

We might collect personal info from you to keep things running smoothly—just like a pup needs their walk. The kind of info we sniff out to collect depends on how you interact with us. Here’s what we scoop up and why:

  • Personal Details: Name, address, email, and phone number (for when we need to bark back at you).
  • Order Information: Stuff like shipping details and payment confirmation (to make sure your pup-perfect products arrive safely).
  • Account Info: Your username and password to keep your account snug as a bug in a dog bed.
  • Customer Support Info: Anything you send our way when you reach out for help (we’re all ears!, or to improve our service.
  • Legal stuff: we’ll stick to the law, back our terms, and protect rights - ours, yours, and everyone else’, making sure the good vibes stay strong for everyone.

Some features on the Site require you to paw over certain details—no hard feelings if you choose not to, but some features might be in the doghouse without it.

Sniffing Out How You Use Our Services

We also automatically collect info about how you interact with our Site (aka "Usage Data"). Think browser details, IP address, device info, and anything else that helps us fetch the data we need to make things better for you. And yep, we use cookies—not the tasty kind, but little digital treats to improve your experience.

 Info From Third Parties

 Sometimes, we fetch info about you from others, like service providers or payment processors (think Shopify) to make sure everything stays as smooth as a pup's coat after a grooming session. Third parties collect things like payment details so we can process your orders and keep your info safe. They’ll handle your data according to their privacy policies, but don’t worry—we’ve got your back and treat this info like it’s our own.

When you wag your way through our Site, open or click on emails we’ve sent your way, or sniff around our Services or ads, we (or third-party partners) may automatically fetch certain info using tech treats like pixels, web beacons, software developer kits, third-party libraries, and cookies.

 How We Use Your Personal Info

 We use your details to make sure our Services run as fast as a pup on zoomies. Here’s the full scoop:

  • Providing Products and Services: Processing payments, shipping your paw-some orders, and sending you updates about your account, purchases, returns or exchanges, performing our contract with you or anything else that might come up. We also manage your account to make sure everything’s secure and customized for you—just like a dog bed perfectly fluffed for nap time. And when it comes to enhancing your shopping experience, we might let Shopify work their magic by connecting your account with their other services—don’t worry, they’ll handle your data according to their own Privacy Policy.
  • Marketing and Ads: We might send you doggone good promos or show you tailored ads online. Whether it’s email, text, or even snail mail, we’ll keep you in the loop with pup-approved products or services you might love. This could also include tailoring the ads you see on our Site (and even on other sites), making sure it’s as relevant as your dog’s favourite treat.
  • Security and Fraud Prevention: We keep your data safe and chase off any sneaky squirrels (aka fraudsters). We take security as seriously as a dog guarding their bone. We’ll use your info to sniff out and stop any suspicious, fraudulent, or malicious activity. If you’ve set up an account, make sure to keep your login details on a tight leash—don’t share them with anyone else! If you think something’s gone off-leash with your account, bark at us immediately, and we’ll jump into action
  • Customer Support and Improvements: Helping you when needed and making sure our Services are top dog. Whether you’ve got a question, need support, or just want to share a belly rub-worthy experience, we’ll use your info to chat with you and improve our Services. It’s in our best interest (and yours) to keep things running smoothly, keep you happy, and maintain a paw-sitive relationship.

 Cookie Paw-licy

Just like a dog can’t resist a treat, we use cookies to keep everything running smoother than a freshly groomed Poodle. These digital crumbs help remember your preferences, make browsing a breeze, help us with our analytics and, keep things as fetch as possible. Curious about the cookies we use with Shopify? Take a sniff over at Shopify’s Cookie Policy. We may also let our trusted pack of third parties and service providers use cookies to tailor products, services, and ads that fit you perfectly—whether you're on our site or sniffing around the rest of the internet

Most browsers are cookie-lovers by default, but if you’re feeling like cutting back, you can set your browser to block or delete them. Blocking cookies doesn’t always stop us from sharing certain info with our third-party pals, like advertising partners.

If you want to block or delete them, go for it—but be warned, some features might throw a tantrum. And no one wants that!

Sharing Your Info (aka who we let into the dog park)

We only share your info when necessary, like with service providers (e.g., shipping partners, payment processors, and the tech whizzes who keep our site running). They’ll only use it for what’s needed and nothing more. We may also share info when required by law or to protect ourselves and our users—just like a loyal dog protecting its pack.

Sometimes we need to let others into the dog park to keep things running smoothly.

Here’s when that might happen:

  • Trusted Vendors: We share your info with the pros i.e. trusted vendors who help us with the heavy lifting, like IT, payment processing, shipping, data analytics, and customer support. They're part of the pack and here to keep things moving.
  • Business & Marketing Buddies: We also team up with business and marketing partners to provide services and show you products we think you’ll love. They’ll use your info based on their own privacy policies.
  • When You Say So: If you’ve asked us to share your info—whether to ship your goodies or connect through social media—we’ll do it with your paw-some permission.
  • Our Own Pack: Sometimes, we share info with our affiliates or within our corporate group to keep our business wagging along smoothly.
  • When the leash gets tight (legal stuff): In the case of a merger, legal obligation, or to protect our services and rights (or yours!), we might have to share your info, too.

That’s the short and sweet of who we let into the dog park when it comes to your personal info!

The Info We Might Share:

  • Identifiers: Your basic info like contact details, order info, and account stuff.
  • Commercial Info: What you’ve ordered, shopping history, and any chats with customer support.
  • Online Sniffs: Your browsing activity or usage data.
  • Geolocation: Location data (e.g., from your IP address).

Third-Party Websites and Links (aka: Wandering Off-Leash)

Our site might link to other websites (other dog parks!), but here’s the deal: those places have their own rules. If you wander off-leash into other sites, make sure you sniff out their privacy policies and terms. We can’t guarantee what happens with your info there, and we’re not responsible for the content or how they handle your data (especially anything you post publicly).

And just because we link to them doesn’t mean we’re giving them a gold star of approval—unless we say so.

Your Rights (aka: Your Paw-some Powers)

Depending on where you hang your leash (live), you might have some tail-wagging rights when it comes to your personal info. These rights aren’t guaranteed in every dog park (jurisdiction), and may only apply in certain situations, but don’t worry—we’re all about keeping things fair and barking up the right tree. We might need to sniff out some extra details to confirm you’re really you—just to keep your info safe and secure.

 Here’s the scoop:

  • Right to Access / Know: Want to sniff around and see what personal info we’ve got on you? You might have the right to ask for a peek at what we know, including how we use it and who else gets to play with it.
  • Right to Delete: Want to bury your data like yesterday’s bone? You can ask us to delete your personal info, and we’ll dig in and get it done.
  • Right to Correct: If your info is looking a little “ruff,” you’ve got the right to ask us to set things straight and fix any errors.
  • Right of Portability: If you want to fetch your info and take it somewhere else, you might be able to request a copy of your personal data, or have us deliver it to a third party (only in certain situations, of course).
  • Restriction of Processing: If you’re not feeling how we’re playing with your info, you can ask us to sit, stay, and stop using it for certain things.
  • Withdrawal of Consent: Gave us permission to use your info but changed your mind? No problem! You’ve got the right to wag your tail in a different direction and withdraw that consent.
  • Appeal: If we deny your request, don’t growl—we’ve got you. You can appeal our decision by barking back with a direct reply.
  • Managing Communication Preferences: If our emails are barking up the wrong tree, feel free to unsubscribe anytime. But heads up—non-promotional emails, like those about your account or orders, will still sneak into your inbox.

Feel free to exercise your rights by heading over to our site or contacting us at woof@frenchico.co.nz. We won’t discriminate against you for flexing your paw-some rights, but we may ask you to prove you’re really you—gotta keep the doghouse secure! And if you’ve got a trusted sidekick (authorized agent) acting on your behalf, we’ll need proof of that, too. We might also ask you to verify your identity directly with us.

We’ll wag our tails and get back to you as fast as the law allows—no paw-dragging here!

Security (aka: Paw-tection Patrol)

We take security seriously—like a dog guarding their favorite bone. But here’s the deal: no system is totally im-paw-sible to crack, and while we do everything in our power to protect your info, we can’t guarantee 100% paw-tection. If you think your account’s been sniffed out by someone it shouldn’t be, bark at us right away!

While we do our best to keep everything secure, be aware that any info you send us might not be fully secure while it’s in transit (so maybe skip sending sensitive info over paw-sitive channels).

How long we keep your info? That depends on a few things—like whether we need it to keep your account running smoothly, provide our services, comply with legal requirements, or settle disputes. Once it’s no longer needed, we’ll either delete it or anonymize it, unless we’re legally required to hold onto it longer.

Children's Data (aka: No Puppies Allowed)

Our services aren’t for puppies (kids), and we don’t knowingly collect their personal info. If your pup accidentally gave us their info, bark at us, and we’ll delete it right away.

As of now, we don’t have actual knowledge or “sell” or “share” the personal info of anyone under 16, as per the legal definition of those terms.

International Users (aka: Dogs of the World)

Heads-up, global pups! We might transfer, store, and process your personal info outside your home turf. Our trusted pack (third-party partners and providers) could be located anywhere in the world, helping us keep things running smoothly.

If we send your info outside of Europe, we rely on fancy legal paw-tection tools like the European Commission's Standard Contractual Clauses or UK equivalents—unless it’s headed somewhere with pawsome data protection already in place.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact Us

Got a question or concern about our privacy practices or this Privacy Policy, or want to exercise any of the rights available to you? Reach out to us at woof@frenchico.co.nz or PO BOX 80042, Green Bay, Auckland, AUK, 0643, NZ.