Terms of service

TERMS

WELCOME TO THE PACK

Hey there, welcome to FRENCHI+CO! We’re the ones running this show – and when we say "we," "us," or "our," we’re talking about the FRENCHI+CO crew. This site, packed with all the paw-some info, tools, and services, is here for you, the top dog. By hanging out with us here or making a purchase, you agree to follow the rules laid out below – we promise they’re as easy to follow as your dog chasing its tail.

JOINING THE PACK 

When you sniff around our site or grab something from us, you’re not just a visitor – you’re officially in the pack. By doing so, you agree to follow these Terms of Service ("Terms"). These Terms also include all the extra details (a.k.a. conditions and policies) linked here. Whether you’re here to browse, buy, sell, or even drop some content, these Terms have got you covered.

KNOW THE RULES

We know reading rules isn’t fun, but before you fetch anything from our site, take a moment to read these Terms. By exploring our site or using any of its features, you’re agreeing to follow them. Not feeling it? No worries, you’re free to find another yard to play in. If these Terms are our offer, then your access and use of our site is your way of saying "I’m in!"

NEW TRICKS, SAME RULES 

We’re always working on new ways to make your fur-babe’s life even better. That means we’ll add new features and tools along the way, and guess what? These new goodies will still follow these same rules. Want to know what’s new? Check back here anytime for the latest updates. We’ll keep things fresh – and it's your job to stay up to date. Sticking around after changes? That means you’re on board with the latest updates (paws up for loyalty!).

OUR PLATFORM, YOUR EXPERIENCE 

Behind the scenes, our store runs on Shopify Inc. – the top dogs in e-commerce. They make sure our products, from fur-freshening perfumes to snuggle-worthy gear, get to you safely and securely. So you can focus on spoiling your pooch, and we’ll handle the rest.

ONLINE STORE TERMS 

By agreeing to roll with us, you’re confirming that you’re at least the top dog (a.k.a. the age of majority) in your state or province. If you’ve got any younger pups (minor dependents) sniffing around the site, you’re giving us the green light for them to use it too.

Here’s the deal – our products are made to make your fur-babe fabulous, not for any shady or unauthorized purposes. You’re also agreeing to play by the rules and not break any laws while using our site or service (yes, that includes all that copyright stuff).

And hey, we’re not into nasty surprises – so keep your worms, viruses, and destructive code far away from our site. If you try to bring any chaos into our corner of the web, we’ll have to show you the door and end your services faster than a pup chasing its tail.

GENERAL CONDITIONS 

We love to keep it paws-itive, but we reserve the right to refuse service to anyone, anytime, for any reason. Sometimes it’s just not a good fit, and that’s okay – no hard feelings, just wagging tails elsewhere.

As for your content (don’t worry, not your credit card info – that’s always under lock and paw, fully encrypted during transfers), it might pass through a few virtual doggy doors unencrypted while bouncing across networks. It might even have to adjust to technical requirements, but we promise it’ll still land in your doggy bowl safe and sound.

Oh, and a quick heads up: don’t even think about copying, duplicating, or trying to sell any part of our Service, your access to the site, or any of the goodies here without our written permission. Sharing is caring, but this isn't the bone you want to chew on without asking.

Last but not least, those snazzy headings we’ve got here? They’re just for show, like the shiny collar on a strutting pup – they won’t change or limit any of the serious stuff in these Terms.

RETURNS 

Changed your mind, pup? We get it – sometimes even the best b*tches have second thoughts. You’ve got 14 days to return your goodies, but they better be in mint condition – fresh, fabulous, and untouched (no chews, no ruffs). To kick off the return, bark at us at woof@frenchico.co.nz for your Goods Return Authority number. Don’t even think about sending anything back without it! Once we’ve given it the sniff test and confirmed everything’s unused and undamaged, we’ll process your refund (minus shipping – those paws don’t deliver themselves).

Damaged or Faulty Items

If your package looks like it’s been through a dog fight or something’s missing, that’s not cool with us. Snap a pic, send it over to woof@frenchico.co.nz within 14 days of purchase, and don’t forget to include your order number. While a few scratches on the box are no big deal (we all love a good scratch), the goodies inside should be flawless. If they’re not, we’ll make it right – no fuss, just wagging tails.

Sale Items 

Bagged a deal? Good for you! Just a heads-up, sale items can only be returned if they’re defective or damaged. No second thoughts here, unless otherwise required by law.

The Return Process 

Don’t start barking too soon! You’ve gotta arrange a return with us first before sending anything back. Once you’ve got your Goods Return Authority number, include it with the return, or it’ll be coming right back to you, return to sender style. We regret we can’t cover shipping costs for returns, so the original shipping and handling charges are non-refundable, and return shipping is all on you.

Damaged Goods During Delivery 

If your product arrives damaged during delivery, we might ask for some proof (a.k.a. a few snaps of the damage) to help us assess the situation. Once we check it out, we’ll either send you a replacement, store credit, or refund – your choice! Just make sure to get in touch with us at woof@frenchico.co.nz within 14 days.

Conditions for Returns and Refunds 

We can’t replace or refund items if the quality’s gone south because of misuse, failure to follow the care instructions, or if the product was used in an abnormal way. Treat your goodies right, and they’ll treat you right back!

Bought Somewhere Else? 

Sorry, we can only offer refunds or replacements for FRENCHI+CO products purchased directly from frenchico.co.nz. If you bought it somewhere else, you’ll need to take it up with them!

Product Appearance 

We do our best to make sure the products you see on the site match what’s in your paws, but sometimes packaging or appearance may vary slightly. Don’t worry, it’s still the same fab product inside.

Extended Howl-iday Returns   

Bought your fur-babe a festive treat but it’s not hitting the mark? No stress! For holiday purchases (aka Christmas), we’re extending our return window. After all, the howl-idays are wild enough without stressing over returns. Shoot us a message, and we’ll sort it out faster than your pup chases the postie.

Out of Stock – Ruff Luck! 

If a product you’ve ordered is out of stock, we won’t leave you hanging. We’ll bark at you right away to let you know it’s unavailable. Then, it’s your call – we’ll either refund your money or give you a store credit, whichever keeps your tail wagging!

Accuracy – No Guarantees, Pups 

We’re all about keeping it real, but sometimes things might slip through the cracks. If something on this site isn’t accurate, complete, or as fresh as a pup after a bath, we’re not responsible. The info here is for general sniffing around only – don’t fetch your final decisions without checking in with other sources. Relying on just what’s here? That’s totally on you, pup.

Some of the stuff on our site might be old news (think yesterday’s chew toy). Historical info is there for your reference only, and it might not have the bite you’re looking for today. We reserve the right to shake things up and change the content anytime we want, but we don’t have to update anything unless we feel like it. It’s your job to keep up with any changes – so make sure you’re keeping an eye on things!

Price Tags and Tweaks – No Howling Allowed

Prices for our paw-some products can change at any time, without a bark of warning. It’s just how we roll – no notice needed.

We also reserve the right to tweak, switch up, or completely ditch parts of the Service (or the whole thing) whenever we want, without giving you a heads-up. We do what we need to do to keep things fresh and fierce.  When we gotta shake things up, we do it on our terms.

And here’s the deal: we’re not responsible to you or any third-party for any changes, price hikes, paws in service or service snoozes, or if we decide to pull the plug on something entirely. No howling about it – that’s just business! That’s how this pack rolls.

Products & Services – Paws and All

Some of our drool-worthy products or services are exclusive to our website. But heaps up, pup - But heads up, pup – they’re limited edition, and once they’re gone, they’re gone! If you change your mind, you’ll need to follow our Return Policy to make things right. – so be sure to check that out before making your fetch.

We’ve done everything we can to make those colors and pics of our goodies as accurate as a dog’s nose, but hey, we can’t promise your screen’s got it spot-on. Your monitor might be sniffing the wrong trail, but rest assured – what’s in the box is as fresh as it gets.

We also hold the leash when it comes to who gets to shop and where. We might decide to limit our products or services to certain folks or regions, and that’s totally up to us. If we need to cut back on quantities or hit pause on certain products, we’ll do it without barking first. All product descriptions and pricing can change faster than a pup chasing a squirrel, and we don’t have to give you a heads-up about it. We also have the right to discontinue any product at any time. If something we offer is a no-go in your area, that’s the law talking, not us! And if we pull a product from the shelves? Consider it retired, pup.

Lastly, we can’t paw-mise that the quality of anything you buy will live up to your wildest doggy dreams, or that any glitches will be fixed on the spot.

We aim for paw-some, but sometimes even we miss the frisbee.

BILLING & ACCOUNT INFO – No Funny Business, Pups 

We hold the leash when it comes to accepting your orders, and we reserve the right to refuse any order you throw our way. At our sole discretion, we might limit or cancel quantities per person, per household, or per order. That means we can hit pause if we spot you trying to stockpile under the same account, credit card, or shipping address. If we have to make changes or cancel an order, we’ll do our best to bark at you via the email, billing address, or phone number you gave us at checkout. Oh, and don’t think we won’t sniff out orders that seem to come from dealers, resellers, or distributors – we can limit or block those too, no questions asked.

You agree to keep your deets fresh and accurate – that includes your purchase and account info, like email, credit card numbers, and expiration dates. We need the right info to fetch your orders and get in touch if anything’s up. Don’t leave us hanging with outdated info – we don’t chase tails around here!

OPTIONAL TOOLS – Play at Your Own Risk, Pup!

We might toss you a bone and give you access to some third-party tools, but let’s be clear – we don’t watch over them, tweak them, or have any say in how they work. They’re completely out of our paws, so if you decide to use them, you’re chasing your own tail.

By using these tools, you agree that they come "as is" and "as available" – no guarantees, no collars attached, no promises of perfection. We’re not giving them our paw print of approval, and we won’t be responsible if they mess things up. So if something goes wrong, don’t come barking at us!

If you’re feeling brave and want to try out these tools, it’s all on you. Make sure you sniff around and know what you’re getting into, because you’re working with their rules, not ours.

Oh, and stay tuned! We might throw some shiny new features or tools your way in the future. But just like everything else, they’ll come with the same terms. So keep your tail up and eyes peeled!---

THIRD-PARTY LINKS  – Enter at Your Own Risk, Pup

Sometimes, our Service might point you toward content, products, or services from third parties. When you follow those links, you’re stepping into their yard, not ours.

If a third-party link takes you to another site, just remember – they’re not part of our pack. We don’t dig through their content, check their accuracy, or give them our paw print of approval. We can’t guarantee anything about what’s on their sites, so if you run into any trouble, you’re barking up the wrong tree.

We won’t be responsible for any mishaps, damages, or losses related to buying or using third-party goods, services, resources, or content. When you’re dealing with third parties, make sure you sniff through their policies and practices before making any moves. If something goes sideways, you’ll need to take it up with them – not us. Complaints, claims, concerns, or questions? Better fetch them directly.

BARKING BACK – Your Comments, Feedback, & Submissions

Whether we ask for it (like a contest entry) or you just feel like throwing your creative bones our way – ideas, suggestions, proposals, or any other cool stuff (we’ll call it all ‘comments’) – here’s how it works: once you send it, it’s ours to play with. We can edit, copy, publish, distribute, translate, and use those comments in any way, any time, without giving you a heads-up. We won’t be keeping it under wraps, paying you for it, or even promising to bark back. You give it, we own it – no leash attached.

We might monitor the comments section, but we’re not on duty all the time. If we spot something that smells funky – like illegal, offensive, threatening, or otherwise shady content – we’ve got the right to pull it, no questions asked. If your post crosses any lines, we’ll yank it faster than a dog on a tight leash.

You also agree that your comments won’t trample anyone else’s rights – no breaking copyright, trademarks, privacy, or anything else that could land you in the doghouse. And no nasty stuff – keep it free of abusive, obscene content, or any sneaky viruses that could chew up our site or someone else’s. Don’t pretend to be someone you’re not, don’t use fake email addresses, and don’t try to pull the wool over anyone’s eyes. You’re responsible for what you bark out and making sure it’s legit. We’re not taking any heat for what you or any other pups post.

PERSONAL INFORMATION  – In the Doghouse 

When you hand over your personal details through our store, rest assured they’re handled with care, governed by our Privacy Policy. Want to dig deeper? Head over to check out our Privacy Policy and see how we keep your info safe and sound in the doghouse.

REVIEWS – Barking About Us 

Got something to say? We love hearing your howls of praise! Any reviews you submit to frenchico.co.nz might get featured for promotional purposes – but don’t worry, we’ll keep your personal details on a tight leash and won’t let them out while we brag about your love for us.

OOPS! Mistakes, Goofs, and Whoopsies

Sometimes even we trip over our paws. There might be moments when the info on our site or in the Service has a few hiccups – like typos, errors, or things we missed. This could relate to product descriptions, pricing, promos, shipping charges, transit times, or availability. If that happens, we’ve got the right to fix it, update things, or even cancel your order if needed – and we’ll do it without having to bark at you first (even after you’ve hit the "buy" button).

We don’t have to promise we’ll keep everything updated or squeaky clean, including prices, unless the law’s tugging at our leash. So, if you see a refresh date, don’t assume it means everything’s been updated. Sometimes, even we leave a bone unburied!

PROHIBITED USES  – No Bad Dogs Allowed 

We’re all about fun, but there are some things you just can’t do on our site. If you’re using our site or content for any of this bad behaviour, consider yourself on a short leash:

(a) No breaking the law – if it’s illegal, don’t even think about it. 

(b) No recruiting others to do shady stuff. We don’t run a pack of rule-breakers. 

(c) No violating any international, federal, provincial, state, or local laws. You play by the rules, or you're out. 

(d) No messing with our intellectual property or anyone else’s. Stealing ideas is a big no-no. 

(e) No harassing, insulting, or causing harm to anyone – whether it's based on gender, race, religion, age, or any other reason. We’re all about respect here. 

(f) No spreading lies or false info – we sniff out the truth. 

(g) No uploading viruses, malware, or anything that’s going to chew up the site, your computer, or the Internet. Keep it clean! 

(h) No collecting or tracking others’ personal info. Prying isn’t allowed. 

(i) No spamming, phishing, pretexting, crawling, or scraping – let’s keep the Internet a better place, pups. 

(j) No using the site for anything obscene, immoral, or just plain wrong. 

(k) No messing with the security of our site or any other site. If you try to sneak past the gates, we’ll catch you.

If you break any of these rules, we reserve the right to yank your access to the Service. Bad dogs don’t get to play in our yard!

DISCLAIMER OF WARRANTIES – No Guarantees, Pup! 

We love to deliver the goods, but we can’t promise that your use of our service will always be smooth like a freshly groomed fur coat. There’s no guarantee it’ll be uninterrupted, timely, secure, or error-free – sometimes even the best dogs trip over their tails.

We don’t guarantee the results you’ll get from using our service will be accurate or reliable. If you’re chasing a ball of perfection, this might not be it.

You agree that from time to time, we might take the service away for a little while or even cancel it altogether, and we don’t have to bark out a warning before we do.

By using our service, you’re taking the leash into your own hands – it’s at your own risk. Everything we provide (unless we say otherwise) comes "as is" and "as available." No promises, no guarantees, no shiny collars of perfection. Whether you’re sniffing out products or using the service, we make no warranties, express or implied, including those for merchantability, fitness for a particular purpose, durability, title, or non-infringement. Basically, you get what you get, pup!

In no case shall FRENCHI+CO, our pack (directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors) be held responsible for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, but isn’t limited to, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. If you’re using our service or snagging our products and something goes wrong, that’s on you. Whether it’s an error in content, or loss or damage from using the service or any product, we’re not responsible – even if we were warned it might happen.

Some places don’t allow us to totally avoid liability for certain damages, so in those areas, our liability will be limited to the maximum extent the law allows.

INDEMNIFICATION – Got Your Back (But You Gotta Have Ours) 

You agree to have our back – that means if anyone comes after FRENCHI+CO (or our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, or employees), you’ll defend, indemnify, and hold us harmless. That includes covering any claims, demands, or reasonable attorneys’ fees that pop up because of your actions – whether it’s due to you breaking these Terms of Service, violating the law, or stepping on someone else’s rights. In short: if your actions cause a problem, you’ve gotta pick up the leash.

SEVERABILITY – One Bad Bone Doesn’t Spoil the Whole Bunch

If any part of these Terms of Service gets ruled unlawful, void, or unenforceable, don’t worry – we’ll still enforce it as much as the law allows. The unenforceable part will be cut loose like a bad bone, but that won’t chew up the rest of these Terms. Everything else stays intact and wagging strong.

TERMINATION – When It’s Time to Unleash

Even after things come to an end, any obligations or liabilities that both of us racked up before the leash gets cut will still survive – no running away from that! These Terms of Service are in effect unless either you or we decide to end them. You can drop the leash anytime by giving us a heads-up that you no longer want to play, or by simply stopping your use of the site.

But if we suspect that you’ve been a bad dog and failed to follow any part of these Terms, we’ve got the right to terminate this agreement anytime, no notice needed. You’ll still be on the hook for any outstanding amounts up until the moment we cut the leash. We might also just bar you from using our Services entirely – that’s what happens when you don’t play nice.

ENTIRE AGREEMENT  – The Whole Bone 

If we don’t exercise or enforce any of our rights under these Terms of Service, don’t think for a second we’re giving up those rights. Just because we let you off the leash once doesn’t mean we won’t rein it back in.

These Terms of Service, along with any policies or rules we post on this site related to the Service, make up the whole agreement between you and us. It wipes out any old agreements, proposals, or discussions (whether written or howled out loud) that we might’ve had before. From now on, this is the only set of rules that matter.

And if anything’s unclear or sounds a little fuzzy in these Terms? It won’t be held against the drafting party – we’re just laying down the law as best we can!

GOVERNING LAW – The Rules of the Yard

These Terms of Service, and any separate agreements where we provide you with Services, will be governed by and interpreted according to the laws of New Zealand. So, if there’s ever a tussle, that’s where the rules of the yard will be laid down.

CHANGES TO TERMS OF SERVICE – No Sitting, All Fetching

You can check out the latest version of these Terms of Service anytime right here on this page. We’ve got the right to update, change, or swap out any part of these Terms at our sole discretion. If we make changes, it’s up to you to check back and stay in the loop.

If you keep using our site or Services after we’ve posted changes, that means you’re on board with whatever updates we’ve made. So, keep your tail wagging and stay tuned!

TRANSFER AND ASSIGNMENT – Passing the Bone 

At some point, FRENCHI+CO might fetch a new owner or pass the bone (a.k.a. sell the business) to a third-party. If that happens, your personal info and any content we’ve collected from you, along with all our rights and obligations, will be handed over to that third-party without needing your consent or giving you a heads-up. It’s part of the game, pup.

Got questions, comments, or just want to say hello? We love a good bark! Reach out to us at woof@frenchico.co.nz and we’ll be happy to help.