Refund policy
RETURNS
Changed your mind, pup? We get it – sometimes even the best b*tches have second thoughts. You’ve got 14 days to return your goodies, but they better be in mint condition – fresh, fabulous, and untouched (no chews, no ruffs). To kick off the return, bark at us at woof@frenchico.co.nz for your Goods Return Authority number. Don’t even think about sending anything back without it! Once we’ve given it the sniff test and confirmed everything’s unused and undamaged, we’ll process your refund (minus shipping – those paws don’t deliver themselves).
Once you've opened or used a product, we can't take it back. So please choose carefully before you add to cart (or kennel). We totally get that picking the paw-fect product can be tricky, so if you've got questions hit us up anytine at woof@frenchico.co.nz - we're here to help you sniff the best fit. And before you click fetch, you can check the ingredient list on each product in our ingredients section for transparency.
Damaged or Faulty Items
If your package looks like it’s been through a dog fight or something’s missing, that’s not cool with us. Snap a pic, send it over to woof@frenchico.co.nz within 14 days of purchase, and don’t forget to include your order number. While a few scratches on the box are no big deal (we all love a good scratch), the goodies inside should be flawless. If they’re not, we’ll make it right – no fuss, just wagging tails.
Sale Items
Bagged a deal? Good for you! Just a heads-up, sale items can only be returned if they’re defective or damaged. No second thoughts here, unless otherwise required by law.
The Return Process
Don’t start barking too soon! You’ve gotta arrange a return with us first before sending anything back. Once you’ve got your Goods Return Authority number, include it with the return, or it’ll be coming right back to you, return to sender style. We regret we can’t cover shipping costs for returns, so the original shipping and handling charges are non-refundable, and return shipping is all on you.
Damaged Goods During Delivery
If your product arrives damaged during delivery, we might ask for some proof (a.k.a. a few snaps of the damage) to help us assess the situation. Once we check it out, we’ll either send you a replacement, store credit, or refund – your choice! Just make sure to get in touch with us at woof@frenchico.co.nz within 14 days.
Conditions for Returns and Refunds
We can’t replace or refund items if the quality’s gone south because of misuse, failure to follow the care instructions, or if the product was used in an abnormal way. Treat your goodies right, and they’ll treat you right back!
Bought Somewhere Else?
Sorry, we can only offer refunds or replacements for FRENCHI+CO products purchased directly from frenchico.co.nz. If you bought it somewhere else, you’ll need to take it up with them!
Product Appearance
We do our best to make sure the products you see on the site match what’s in your paws, but sometimes packaging or appearance may vary slightly. Don’t worry, it’s still the same fab product inside.
Extended Howl-iday Returns
Bought your fur-babe a festive treat but it’s not hitting the mark? No stress! For holiday purchases (aka Christmas), we’re extending our return window. After all, the howl-idays are wild enough without stressing over returns. Shoot us a message, and we’ll sort it out faster than your pup chases the postie.